Customer Service Representative for Private Advisory

If you are passionate about service and have an interest in banking and finance, then this position is for you! We are looking for a Customer Service Representative for our client's Private Advisory where you will have opportunities to develop and grow. Welcome to submit your application today!

ABOUT THE POSITION

Our client is one of Sweden's major banks, and we are seeking a Customer Service Representative on their behalf. In this role, you will be part of their department that handles customer advisory for their Private Customer Service, which is part of Customer Relations. You will work at the office in Stockholm and sit together with colleagues from both customer service and other departments in an open landscape. Customer service employees are also located in Linköping, Gothenburg, and Malmö.

At our client, a positive and open culture is important, which permeates the entire team and its tasks. The assignment extends over 6 months, with good chances of extension if all parties are satisfied with the collaboration. We are looking for someone who can start on 24/2 for a mandatory introduction period.

You will be offered

• Great responsibility and an important role in the bank
• Personal and professional development
• Certification in information provision

Important information

• The assignment requires an approved extract from the Criminal Record, as well as a credit report.

JOB RESPONSIBILITIES

Responsibilities

• Handle incoming inquiries from private customers primarily via phone, also includes face-to-face customer interaction
• Work and navigate in various systems and with goal management for key figures
• Proactive needs analysis to offer added value to customers
• Actively work with self-service in every customer contact
• Contribute new ideas and suggestions that generate a more efficient working method

WE ARE LOOKING FOR SOMEONE WHO

• Has excellent knowledge of Swedish and English, both spoken and written
• Has completed high school education
• Has an interest in banking and finance
• Has good system and data skills
• Has previous relevant work experience in service and administration

It is an advantage if you have

• Work experience in customer service towards private customers
• Completed higher education, preferably in a relevant field
• Experience from banking

Knowledge can be acquired through education, experience, or self-learning.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Energetic
• Open to change
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.